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User Guide
1. Introduction
2. Managing Users
3. Sending Registration Details
4. Privileged Roles
5. Managing Events
6. Management Reports
7. Scheduling Reports
8. Registering Users
9. Manual Usage
iPad Setup
1. Introduction
2. Selecting your iPad
3. Installing the NoahFace App
4. Connecting the NoahFace App
5. Open the NoahFace App
6. Verifying your Account Details
8. Adjusting your Camera
9. Secure your iPad
12. Kiosk Screen Types
13. Multi-Language Configuration
Face Recognition
1. Introduction
2. Recognition Settings
3. Liveness Detection
4. Face Recognition vs. Access Cards
5. Access Rules
Appendix A: Problem Solving
Appendix B: Dealing with Incorrect Matches
Appendix C: Minimising Incorrect Matches
Dashboard Setup
1. Introduction
2. Managing Sites
3. Managing Access Points
4. Registration Methods
5. Managing Users
6. Sending Registration Details
7. Managing Rules
7. Mounting your iPad
8. Privileged Roles
Appendix A: Security and Privacy
Appendix B: Data Retention
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Appendix A: Troubleshooting

Appendix A: Troubleshooting

The following table lists common Temperature Screening issues and resolutions:

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The NoahFace App cannot connect to the thermometer.

Go through the following steps:

  1. There are two versions of the UFR101 thermometer, one that supports Bluetooth and one that does not. Verify that the thermometer you have purchased supports Bluetooth.
  2. Install the Bluetooth Thermometer App from the App Store and verify that this App connects to the device and reads temperatures. If this is not working, it is likely your device is faulty and will need to be replaced.
  3. Verify that you are running the latest version of the NoahFace App.
  4. Verify your settings in the NoahFace App under Settings/Sensor are as you expect.
  5. If you have more than one UFR101 device and you previously connected your NoahFace App to a different device, then disconnect your old device (under Settings/Sensor) and try again.
  6. Under iPad OS Settings, select the NoahFace App and verify the “Bluetooth” access switch is turned on. The NoahFace App requires this permission to connect to the device.
  7. Revert the configuration back to one of the examples in this setup guide. Verify that both the Screen type and the Screen details are set exactly as per the examples. If this works, incrementally add/change your settings one change at a time, testing again at each step.

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In the Add/Edit Access Point Type screen there is no option to select the Sensor.

This means you do not have an Enterprise plan. If you are paying for your subscription by credit card, you can upgrade your subscription from the Change Plans menu. If you are paying for your subscription manually, please contact NoahFace to upgrade your subscription.

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Temperatures are in the wrong scale (ie: Celcius vs. Farenheit).

There is a physical switch at the bottom of the device.

1. Introduction

2. Prerequisites

3. Installing your UFR101 Bluetooth Thermometer

4. Simple Setup

5. Alternative Setup

6. Temperature Screening for Visitor Registration

7. Viewing Events