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User Guide
1. Introduction
2. Managing Users
3. Sending Registration Details
4. Privileged Roles
5. Managing Events
6. Management Reports
7. Scheduling Reports
8. Registering Users
9. Manual Usage
iPad Setup
1. Introduction
2. Selecting your iPad
3. Installing the NoahFace App
4. Connecting the NoahFace App
5. Open the NoahFace App
6. Verifying your Account Details
8. Adjusting your Camera
9. Secure your iPad
12. Kiosk Screen Types
13. Multi-Language Configuration
Face Recognition
1. Introduction
2. Recognition Settings
3. Liveness Detection
4. Face Recognition vs. Access Cards
5. Access Rules
Appendix A: Problem Solving
Appendix B: Dealing with Incorrect Matches
Appendix C: Minimising Incorrect Matches
Dashboard Setup
1. Introduction
2. Managing Sites
3. Managing Access Points
4. Registration Methods
5. Managing Users
6. Sending Registration Details
7. Managing Rules
7. Mounting your iPad
8. Privileged Roles
Appendix A: Security and Privacy
Appendix B: Data Retention
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Appendix B: Dealing with Incorrect Matches

Appendix B: Dealing with Incorrect Matches

If an individual is being incorrectly recognised, you have two options as follows:

  1. Ask the individual to present to the App, and if they are incorrectly matched, instruct them to press the ‘Not Me’ button. NB: It is possible they may need to do this more than once.
  2. Login to the NoahFace Dashboard as a System Administrator or Manager, and navigate to the User Details page for the user that is being displayed in the App. For example, if Bill is incorrectly recognised as John, then navigate to the User Details page for John. Click on the user’s profile picture, and then press the delete icon next to the consent date (to remove their biometrics and consent).

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Once you confirm this action, their biometrics will be deleted both in the Cloud and on all iPads. This happens on the next synchronisation, so could take up to five minutes to complete.

Finally, John will be required to re-register.

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See: ‘Appendix C: Minimising Incorrect Matches for more information.’

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1. Introduction

2. Recognition Settings

3. Liveness Detection

4. Face Recognition vs. Access Cards

5. Access Rules

Appendix A: Problem Solving

Appendix C: Minimising Incorrect Matches